2.24.0

Application audit logs are now sent to an external Log Analytics located in the customer subscription. Web actions logs such as login, logout, and access to media are integrated into Log Analytics.

The newly added diagnostic codes impact the following use cases:

• Start Recording

  • MM-RS-00000: RCC info not found due to missing CALL_STARTED event from the RCC.

• Start/Stop/Pause/Resume recording and Create/Delete Subscription

  • MM-CM-00000: No connector session is available.

• SendCommand (any command to a connector)

  • MM-CM-00001: The connector request timed out.
  • Any connector diagnostic code return will be passed through.

The following new factory roles have been added:

• AuthorizationAdmin
• AccessToMedia
• Datashare

The ConfigOperationalAdmin factory role has been removed.

A new login method has been introduced to sign in to the Gatekeeper web portal directly with customer Entra ID.

Note: This is a beta feature.

A new login method has been introduced to sign in to the Web Agent Console directly with customer Entra ID.

Note: This is a beta feature.

A copy button has been added to the Oops screen, allowing users to easily copy error details to their clipboard for troubleshooting.

Web Agent Console includes diagnostic codes and details as part of Oops screen.

When an agent launches the Web Agent Console for the first time, it will automatically set the default language to match the browser’s default language setting.

HTTP POST method has been added for the following APIs:

• Entities management
  • UpdatePerson
  • OptPersonIn
  • OptPersonOut
• Sessions management
  • StartSession
  • StopSession
  • StartEngagement
  • StopEngagement
• IVR management
  • SubmitPersonId

Issue Description	Issue ID
Missing enrollment engagements for IVR sessions in the Kibana KPI widget.	XSUPPORT-16091
Number of persons with a trained voiceprint count in the widget doesn’t match the number of rows in the table.	XSUPPORT-16166
The Voiceprints per Agent Kibana widget doesn’t indicate that the count of performing agents is capped to the top 1000 agents.	XSUPPORT-16323
Issues with releasing auto unlock job for manual unlock.	XSUPPORT-16370
Poor display of the Fraud Event Ratio widgets in the Kibana report.	XSUPPORT-16408
GetDownloadUrl fails in Gatekeeper version 2.23.0 with invalid request parameter.	XSUPPORT-16558

WAV header duration value is unreliable when fetching media through GetMedia API, GetMediaUnmasked API, or through /media URL obtained from the PublishMedia or PublishUnmaskedMedia API.

Use duration provided by the GetMediaInfo API instead of relying on the duration of the WAV header.

In the Web Agent Console miniature view, language prompts aren’t localized to match the miniature view.

In Web Agent Console, some Dutch prompts aren’t localized, and they default to the English locale.

Any NVSL frameworks at 16 kHz don’t work, as Gatekeeper doesn’t support 16 kHz audio yet:

• FACTORY_TI_16kHz_10
• FACTORY_TI_16kHz_9
• FACTORY_TI_16kHz_8_2
• FACTORY_TI_16kHz_8
• FACTORY_TI_16kHz_7_2

Rarely it may happen that a post call session is isolated in a separate engagement and not aggregated with the other live sessions.

DEMO and Bootstrap risk engine calibration models might not work properly and they show poor accuracy. Use these models only for non-production use.

Gatekeeper Web administrator applications don’t officially support Private Browsing Mode. Without them, the Console may display an authorization error. This isn’t required for agents authorized for a single scope.

The autocomplete for first name and last name doesn’t work when using special character, such as ‘@’ or ‘_’.

Web Admin Portal has a time zone selection issue related to browser updates.

Kibana Dashboard – The Generate PDF feature doesn’t work when Optimize for Printing is enabled.

A Clustering or Backwards Search action may time out due to the memory required for media collection exceeding configured limits. This is likely due to a collected engagement containing more than an expected number of sessions but could have another cause.

Clustering and Backward Search have the following limitations:

• No estimations available for media collection.
• Clustering and Backwards Search require manual scaling.

Audio streaming for transcription is limited to one realtime (this value isn’t configurable).

For Stereo audio, the redacted overlay interval applies on both channels in the audio viewer.

Realtime redaction isn’t supported when Transcribe API is used.