2.11.0

DataShare is a powerful tool that helps fraud analysts combat fraud and protect their customers from identity theft. It allows fraud analysts with DataShare role to share recordings of fraudulent engagements with each other.

Note: If you are interested in joining DataShare, you need to contact your account manager and discuss the scope of your participation.

The logic for selecting the configuration set that’s used to calculate the session’s decision at end session has been enhanced.

Added an ability to create a conversational model from the text of a live chat; for example, a user on the chat. The text can also include Emoji. The technology produces an output score/risk that represents the similarity in text with the previously enrolled model of a user or fraudster.

This can be used in the live chat scenario.

Added an ability to compare a fraudster’s convoprint with a text obtained on any digital channel. The text may include Emoji.

New UI actions to support digital convoprint management and processing are now available.

The Web Agent Console (WAC) browser tab name can be customized for rebranding. WAC now supports localized tab names:

• English - If you are viewing WAC in the English language, the browser tab name displays Web Agent Console.
• French - If you are viewing WAC in the French language, the browser tab name displays Console Agent.

Issue Description	Issue ID
In case of a write failure during database schema upgrade, retrying the operation before failing.	XSUPPORT-13399
When the webhook triggers two restart actions for the same session, the recording fails to start due to missing recording ID.	XBIOMETRICS-34406
Client receives an UNKNOWN error when calling list calls sessions API while using the same agent credentials in parallel.	XBIOMETRICS-34405
Light rule function find fails during execution.	XBIOMETRICS-34286
When start agent session request follows immediately after stop agent session, the Web Agent Console displays “call session was not found” error for some calls.	XBIOMETRICS-34186
Login button remains disabled if a user chose not to perform session theft.	XBIOMETRICS-34041

Avoid the scientific notation, such as 1.15785E7, for long numbers in exported CSV.

Rarely it may happen that a post call session is isolated in a separate engagement and not aggregated with the other live sessions.

Gatekeeper supports NVSL 10 engine but:

• NVSL 10 can’t be used with the factory framework of the Risk engine 1.4 version.
• NVSL 10 frameworks are only used as baseline for the creation of new custom calibration model.

DEMO and Bootstrap risk engine calibration models might not work properly and they show poor accuracy. Use these models only for non-production use.

Convoprint L2 Streaming functions for Business Logic Layer (BLL), Call Session Manager (CSM), and Web Agent Console (WAC) are considered beta.

Gatekeeper Web administrator applications don’t officially support Private Browsing Mode. Without them, the Console may display an authorization error. This isn’t required for agents authorized for a single scope.

The Session Person data (session grid) displays the person from the verify or identify voiceprint (not from convoprint), only if there is a match in those factors.

Possible misalignment between the text segment and the convoprint quality check.

The autocomplete for first name and last name doesn’t work when using special character, such as ‘@’ or ‘_’.

Web Admin Portal has a time zone selection issue related to browser updates.

Kibana Dashboard – The Generate PDF feature doesn’t work when Optimize for Printing is enabled.

NVSL TI_9 and TD_9 frameworks aren’t supported by the following bootstrap NRSL models:

• FACTORY_TI_RISK_ENGINE_BOOTSTRAP_1_2
• FACTORY_TD_RISK_ENGINE_BOOTSTRAP_1_2
• FACTORY_TI_RISK_ENGINE_DEMO_1_2
• FACTORY_TD_RISK_ENGINE_DEMO_1_2

A Clustering or Backwards Search action may time out due to the memory required for media collection exceeding configured limits. This is likely due to a collected engagement containing more than an expected number of sessions but could have another cause.

The following services require manual horizontal scaling:

• data-query-manager
• voiceprint-coordinator
• fraud-analytics-manager
• biometrics-supervisor
• transcription-coordinator

Clustering and Backward Search have the following limitations:

• No estimations available for media collection.
• Clustering and Backwards Search require manual scaling.

Audio streaming for transcription is limited to one realtime (this value isn’t configurable).

For Stereo audio, the redacted overlay interval applies on both channels in the audio viewer.

Realtime redaction isn’t supported when Transcribe API is used.