2.13.0

Detect Known Fraudsters (DFK) flow supports Caller ID validation and convoprint factors.

New scope-level configuration parameter is added to the Contact Center tab:

• PersonIdOnlyFromExternalPersonIdKey

New scope-level configuration parameter is added to the Web Agent Console tab:

• DisplayPersonAdditionalInfoAsPersonId

The maximum number of light rules per scope has been increased from 40 to 100.

The left and top navigation bars in the Gatekeeper web portal UI are updated. New icons set has also been provided.

The UI filter on the Engagement UI now supports filtering by:

• Engagement risk range
• Factor risk range (AND and OR logic) — for contributing factors

The following updates have been made to the Kibana reports:

• The timestamp selection uses relative last 90 days.
• Trained Voiceprints and Successful Trained Persons don’t include <xxx>.

In Web Agent Console, an option to enable login hint has been added for all tenants.

A support has been added to allow replacing the display of the Person ID with an external Customer ID.

The following related scope-level configuration parameters are added:

• PersonIdOnlyFromExternalPersonIdKey
• DisplayPersonAdditionalInfoAsPersonId

When running a fraud check on a locked voiceprint, the tool tip now uses only the number without precision for percentage.

New CCaaS type Twilio (Voice) is now available for integration, which enables to provide support over voice.

The AuditDataExporterService export APIs response date format is limited to microseconds (6 digits), truncating trailing zeroes. Previously, it used to be up to 9 digits.

Call Session Manager SubmitAgentAction/UpdatePersonInformation API has been enhanced to include custom data.

The field custom-data is added to the request as a map. For more details on the person information details, refer to PersonInformation.

Issue Description	Issue ID
When uploading three or more PCM audio files to the same URL, the concatenation process introduces click sounds causing problems for the voice processing flow and being disruptive for end users when listening to the voice print audio.	XSUPPORT-13899
Clicking the Share link doesn’t show where the link has been copied.	XSUPPORT-13883
An error message displays during login and logout.	XSUPPORT-13783
StartRecord request fail when Max Recording couldn’t be scheduled.	XSUPPORT-13568
When Stop Record and Pause Record commands are sent within a few milliseconds, Pause Record command fails with INTERNAL ERROR.	XSUPPORT-13531
When sending multiple person events with different person IDs, the first and last names are ignored in the second event.	XBIOMETRICS-35151
Issues with accessibility: Missing ARIA values for the verify progress bar Incorrect color contrast on No Match screen between the darker red backgound and the red text color Person ID input field can be clicked in and receive focus despite being disabled when risky early fraudster detected or when configured to disableSubmitPersonId On login page, the “remember me” checkbox doesn’t get highlighted properly when focused with keyboard	XBIOMETRICS-35083
When the second conference starts, the previous conference ended message remains on screen.	XBIOMETRICS-35043
In case of running the Web Agent Console in two frames the conversation frame displays blank screen after confirming “Oops screen”.	XBIOMETRICS-34188

Any NVSL frameworks at 16 kHz don’t work, as Gatekeeper doesn’t support 16 kHz audio yet:

• FACTORY_TI_16kHz_10
• FACTORY_TI_16kHz_9
• FACTORY_TI_16kHz_8_2
• FACTORY_TI_16kHz_8
• FACTORY_TI_16kHz_7_2

Rarely it may happen that a post call session is isolated in a separate engagement and not aggregated with the other live sessions.

DEMO and Bootstrap risk engine calibration models might not work properly and they show poor accuracy. Use these models only for non-production use.

Convoprint L2 Streaming functions for Business Logic Layer (BLL), Call Session Manager (CSM), and Web Agent Console (WAC) are considered beta.

Gatekeeper Web administrator applications don’t officially support Private Browsing Mode. Without them, the Console may display an authorization error. This isn’t required for agents authorized for a single scope.

The autocomplete for first name and last name doesn’t work when using special character, such as ‘@’ or ‘_’.

Web Admin Portal has a time zone selection issue related to browser updates.

Kibana Dashboard – The Generate PDF feature doesn’t work when Optimize for Printing is enabled.

A Clustering or Backwards Search action may time out due to the memory required for media collection exceeding configured limits. This is likely due to a collected engagement containing more than an expected number of sessions but could have another cause.

Clustering and Backward Search have the following limitations:

• No estimations available for media collection.
• Clustering and Backwards Search require manual scaling.

Audio streaming for transcription is limited to one realtime (this value isn’t configurable).

For Stereo audio, the redacted overlay interval applies on both channels in the audio viewer.

Realtime redaction isn’t supported when Transcribe API is used.