Change log

This section lists the latest changes to the documentation.

2.43.0

No updates in this release.

2.42.0

This release includes the following changes:

• Added the new Data export schemas zip file (v1.0.11) to the Data export service topic.
• Updated the Client key certificate signing requests topic in the Webhooks chapter with the latest client certificate.

2.41.0

No updates in this release.

2.40.0

No updates in this release.

2.39.0

No updates in this release.

2.38.0

No updates in this release.

2.37.0

This release includes the following changes:

• Marked the following fraud factors as deprecated in the Authentication and risk factors topic in the Fundamentals chapter:
  • FootprintPlaybackDetection
  • LivenessDetection
• Updated the Media and CTI connectors topic in the Media Manager chapter to add information about the self-hosted and CCaaS connectors.
• Added the FlowVersion parameter dkf-v2 to the Available flow versions table in the Contact center workflows chapter.
• Added the optional URL parameter storageMethod=1 to the URL specifications topic in the Web Agent Console chapter.

2.36.0

This release includes the following changes:

• Added the following sections in the Gatekeeper engine upgrade topic:
  • Gatekeeper factory risk engines
  • Contact center flow configuration
  • Scope-level standard configuration
  • Checkpoint configuration
• Added the Storage partitioning in Web Agent Console (experimental workaround) topic to the Troubleshooting chapter.
• Updated the Computer Telephony Integration Connector topic in the APIs chapter with the latest information.

2.35.0

No updates in this release.

2.34.0

This release includes the following changes:

• Updated the Error diagnostic codes topic in the Troubleshooting chapter with new diagnostic codes and their descriptions.
• Updated the following topics in the APIs chapter with the latest information:
  • Audio processing
  • Entities management
  • Voiceprint management
  • Media Connector
  • Common protos
• Updated the Configuration parameters topic in the Advanced topics chapter with the latest information.

2.33.0

This release includes the following changes:

• Added the Synthetic speech detection performance considerations topic to the Biometrics fundamentals chapter.
• Updated the Contact center workflows topic in the Call centers and web agents chapter with the latest information.
• Updated the following topics with changes related to JSON schema and new parameters:
  • Configuration (gRPC)
  • Configuration (REST)
  • OAuth 2.0 support
  • Session keys
• Updated the Error diagnostic codes topic in the Troubleshooting chapter with new diagnostic codes and their descriptions.

2.32.0

This release includes the following changes:

• Added the Gatekeeper engine upgrade topic to the Provisioning and deployment chapter.
• Updated the following topics related to Known Fraud Detection:
  • Known Fraud Detection overview in Biometrics fundamentals
  • Clustering in Fraud analysis
  • Backwards search in Fraud analysis
• Removed DataShare from the Fraud analysis chapter.
• Updated the Error diagnostic codes topic in the Troubleshooting chapter with new diagnostic codes and their descriptions.
• Updated the Gatekeeper API reference chapter for readability.
• Updated the Client key certificate signing requests topic in the Webhooks chapter with the latest client certificate.

2.31.0

This release includes the following changes:

• Optimized the Configuration parameters topic in the Advanced topics chapter for readability.
• Updated the Error diagnostic codes topic in the Troubleshooting chapter with new diagnostic codes and their descriptions.

2.30.0

This release includes the following changes:

• Added the new Data export schemas zip file (v1.0.10) to the Data export service topic.
• Updated the steps to configure the Microsoft Entra ID in the Microsoft Entra ID for Connectors and Microsoft Entra ID for Gatekeeper topics.
• Updated the following topics in the APIs chapter with the latest information:
  • Data query
  • Entities management
  • Voiceprint management and processing

2.29.0

This release includes the following changes:

• Added the new Data export schemas zip file (v1.0.9) to the Data export service topic.
• Updated the Entra ID grant admin consent topic in the Entra ID integration (Preview) chapter with the latest information.
• Updated the list of audit events shipped to Log Analytics in the Application audit topic in the Export mechanisms chapter.
• Updated the following topics in the APIs chapter with the latest information:
  • IVR management

2.28.0

This release includes the following changes:

• Updated the Application audit topic in the Export mechanisms chapter with the latest information.
• Optimized the Configuration parameters topic in the Advanced topics chapter for readability.
• Updated the Error diagnostic codes topic in the Troubleshooting chapter with new diagnostic codes and their descriptions.
• Updated the following topics in the APIs chapter with the latest information:
  • Authorization management
  • Silent mode data collection

2.27.0

This release includes the following changes:

• Updated the Entra ID integration (Preview) topic with the latest information.
  • Added the Entra ID grant admin consent topic that provides details on how to grant consent to applications once on behalf of the organization.
  • Updated the Microsoft Entra ID for Connectors and Microsoft Entra ID for Gatekeeper topics with the latest information.
  • Updated the Entra ID App IDs section in the Entra ID integration overview topic with the latest information.
  • Updated the Microsoft Entra ID for Connectors topic to recommend creating separate client service principals for each connector (CTI, Media, and RCC).
• Updated the Web Agent Console topic with the latest information.
  • Added new sections on theme and layout selection, including new screenshots for dark and light themes, and mini WAC layout.
  • Added the login_with_entra_id parameter to the URL specifications section.
• Added the Authorization issues topic to the Troubleshooting chapter to include detailed steps for using the debug function to search for a member by external ID.
• Updated the Error diagnostic codes topic in the Troubleshooting chapter with new diagnostic codes and their descriptions.
• Updated the Data export service topic with the latest information.
• Updated the list of risk engine calibration models in the Overview of calibration models topic.
• Updated the following topics in the APIs chapter with the latest information:
  • Authorization management
  • Voiceprint management and processing

2.26.0

This release includes the following changes:

• Added a table listing error scenarios, HTTP status codes, and corresponding x-ms-error-code header values in the HTTP response status codes section of the Data export service topic.
• Updated the Open ID Connect Auth topic with correct reference links.
• Updated the Entra ID integration (Preview) topic with the latest information.
  • Updated Microsoft Entra ID for Connectors and Microsoft Entra ID for Gatekeeper to correct permission names.
  • Enhanced Entra ID integration overview with information on object ID from user info.
  • Updated Entra ID known limitations to include additional app IDs.
• Updated the Error diagnostic codes topic in the Troubleshooting chapter with new diagnostic codes and their descriptions.
• Updated the following topics in the APIs chapter with the latest information:
  • Agent session management
  • Audio management
  • Audio processing
  • Audit data exporter
  • Authorization management
  • Call session management
  • Caller ID validation
  • Configuration management
  • Convoprint management and processing
  • Data query
  • Deviceprint management and processing
  • Entities management
  • IVR management
  • License management
  • Resource management
  • Scope management
  • Sessions management
  • Silent mode data collection
  • Text management
  • Tuning management
  • Voiceprint management and processing
  • Common protos

2.25.0

This release includes the following changes:

• Added the Troubleshooting chapter that has the Error diagnostic codes topic, which lists various diagnostic codes and their descriptions.
• Updated the Data export service topic with the new Data export schemas zip file (v1.0.8), which includes multiple fixes to IS_MANDATORY field values.
• Updated the Application audit topic with pre-requisites for running the script in the Log Analytics workspace.
• Updated the following topics in the APIs chapter with the latest information:
  • IVR management
  • Scope management
  • Voiceprint management and processing
• Replaced the GetVoiceprintProfilesStatusUrl API with two new APIs in the Overview topic of the Export mechanisms chapter.

2.24.0

This release includes the following changes:

• Added the OAuth 2.0 support topic to the Webhooks chapter.
• Added the Application audit topic to the Biometrics applications basics chapter.
• Added the Entra ID integration (Preview) topic to the Authentication and authorization chapter.
• Updated the following topics in the Webhooks chapter with the OAuth 2.0 support information:
  • Configuration (gRPC)
  • Configuration (REST)
• Updated the Client key certificate signing requests topic in the Webhooks chapter with the new client certificate.
• Updated the following topics in the APIs chapter with the latest information:
  • Agent session management
  • Audio management
  • Audio processing
  • Audit data exporter
  • Authorization management
  • Call session management
  • Caller ID validation
  • Configuration management
  • Convoprint management and processing
  • Data query
  • Deviceprint management and processing
  • Entities management
  • IVR management
  • License management
  • Resource management
  • Scope management
  • Sessions management
  • Silent mode data collection
  • Text management
  • Tuning management
  • Voiceprint management and processing
  • Common protos

2.23.0

This release includes the following changes:

• Updated the date and time filter in all the business reports of the Business reports chapter.
• Updated the implicit filter of the Total Calls widget in the Realtime Decisions Conveyed to Agents business report.
• Updated the Entity attributes and limitations topic with the updated limitation for phone number.
• Updated the following topics in the APIs chapter with the latest information:
  • Scope management
  • Sessions management
  • Media Connector
  • Common Connector
  • Common protos

2.22.0

This release includes the following changes:

• Updated the Audit data exporter topic with the latest changes.
• Updated the Public key for JWT header topic with the updated public key.

2.21.0

This release includes the following changes:

• Added the Media Manager API Reference topic to the APIs chapter.
• Updated the Data export service topic for readability.
• Updated the Authentication and authorization topic for readability.
• Updated the following topics in the Gatekeeper API Reference topic for readability:
  • Agent session management
  • Audio management
  • Audio processing
  • Audit data exporter
  • Call session management
  • Caller ID validation
  • Configuration management
  • Convoprint management and processing
  • Data query
  • Deviceprint management and processing
  • Entities management
  • IVR management
  • Sessions management
  • Voiceprint management and processing
  • Common protos

2.20.0

This release includes the following changes:

• Updated the list of API sites and their authorization managers in the Overview of APIs chapter.
• Updated the following topics in the Business Reports chapter:
  • Agent and analyst performance
  • Trends
  • Trained persons
  • Voice authentication KPIs
• Updated the Entity attributes and limitations topic to add support of the non-latin characters.
• Updated the following topics in the API Reference chapter for readability:
  • Agent session management
  • Audio management
  • Audio processing
  • Audit data exporter
  • Call session management
  • Caller ID validation
  • Configuration management
  • Convoprint management and processing
  • Data query
  • Deviceprint management and processing
  • Entities management
  • IVR management
  • Sessions management
  • Voiceprint management and processing
  • Common protos

2.19.0

This release includes the following changes:

• Updated the Data export service topic with the latest information.
• Updated the Data Privacy topic with the latest information on data encryption.
• Updated the following topic in API reference with the latest information:
  • Audio management

2.18.0

This release includes the following changes:

• Updated the URLS and endpoints topic with the latest information.
• Updated Event types and Operations topics in the Call centers and web agents chapter with the latest information.
• Updated the Web Agent Console topic with the latest information on after-call work mode and login with Azure AD.
• Updated the following topics in API reference with the latest information:
  • IVR management
  • Scope management
  • Voiceprint management and processing

2.17.0

This release includes the following changes:

• Updated the Gatekeeper bot chapter with the latest information.
• Updated the Data export service chapter with the latest data schema files.
• Updated the following chapters in API reference with the latest information:
  • Audio management
  • Call session management
  • Entities management
  • IVR management

2.16.0

This release includes the following changes:

• Updated the Trained persons chapter with new widgets.
• Improved the Configuration parameters chapter for readability.
• Updated the following chapters in API reference with latest information:
  • Audit data exporter
  • Call session management
  • IVR management
• Updated the following chapters in API reference with a note:
  • Agent session management
  • Audio management
  • Audio processing
  • Audit data exporter
  • Authorization management
  • Call session management
  • Caller ID validation
  • Configuration management
  • Convoprint management and processing
  • Data query
  • Deviceprint management and processing
  • Entities management
  • IVR management
  • License management
  • Resource management
  • Scope management
  • Sessions management
  • Silent mode data collection
  • Text management
  • Tuning management
  • Voiceprint management and processing
• Updated the URLs and endpoints chapter with Media Manager region-specific endpoints.

2.15.0

This release includes the following changes:

• Updated the Caller ID watchlist chapter with latest information.
• Improved readability of the following chapters in API reference:
  • IVR management
  • Sessions management
• Updated the following chapters in API reference with latest information:
  • Audit data explorer
  • Call session management

2.14.0

This release includes the following changes:

• Updated the Custom logic light rules chapter with the latest information.
• Added a note on downloading Gatekeeper proto files to the following API Reference sections:
  • Agent session management
  • Audio management
  • Audio processing
  • Audit data exporter
  • Authorization management
  • Call session management
  • Caller ID validation
  • Common protos
  • Configuration management
  • Convoprint management and processing
  • Data query
  • Deviceprint management and processing
  • Entities management
  • IVR management
  • License management
  • Resource management
  • Scope management
  • Sessions management
  • Silent mode data collection
  • Text management
  • Tuning management
  • Voiceprint management and processing
• Improved readability of the following chapters in API reference:
  • Agent session management
  • Call session management

2.13.0

This release includes the following changes:

• Added the URLs and endpoints chapter to Network requirements.
• Updated the Event types chapter for readability.
• Updated the Data export service chapter with a note on the output CSV files.
• Improved readability of the following chapters in API reference:
  • Caller ID validation
  • Entities management
  • Sessions management

2.12.0

This release includes the following changes:

• Added the IVR Bot chapter to Features for call centers and web agents.
• Added the following new chapters to Webhooks:
  • Client key certificate signing requests
  • Encoding of certificate values
• Updated the following chapters with endpoints-related information for the Australia region:
  • The Overview of APIs chapter in APIs
  • The Log in chpater in Getting started
• Updated the following chapters in Webhooks:
  • Certificate authority for TLS connections
  • Configuration (gRPC)
  • Configuration (REST)
  • Error handling
  • Event types
  • gRPC API specifications
  • HTTP headers
  • Operations
  • Session keys
  • TLS client certificate
• Updated the Overview of calibration models chapter in Calibration models with latest versions of NTSL, NVSL, NCSL, and NRSL.
• Updated the following chapters in Biometrics applications basics:
  • Entity attributes and limitations
  • Data export service
• Improved readability of the Usage report chapter in Business Reports.
• Improved readability of the following chapters in API reference:
  • Audio processing
  • Call session management
  • Caller ID validation
  • IVR management
  • Convoprint management and processing
  • Scope management
  • Sessions management

2.11.0

This release includes the following changes:

• Improved readability of the Clustering chapter.
• Added the Custom logic light rules chapter to Webhooks.
• Added the DataShare chapter to Fraud Analysis. This is considered as a beta feature.
• Updated the Glossary chapter with definition of the Convoprint (Digital) and Convoprint (Voice) terms.
• Improved readability of the following chapters in API reference:
  • Sessions management
  • Caller ID validation
  • Scope management
  • Call session management

2.10.0

This release includes the following changes:

• Updated the Data export service chapter with updated URLs in the Data export output section.
• Updated the Audio management chapter in API Reference with information related to the G.729/G.729A audio format.
• Improved readability of the Methods with HTTP bindings section for the following chapters:
  • Audio management
  • Audio processing
  • Authorization management
  • Call session management
  • Caller ID validation
  • Configuration management
  • Convoprint management and processing
  • Deviceprint management and processing
  • Entities management
  • IVR management
  • License management
  • Resource management
  • Scope management
  • Sessions management
  • Tuning management
  • Voiceprint management and processing

2.9.0

This release includes the following changes:

• Added the Caller ID watchlist chapter to Biometrics applications basics.
• Added the Web Agent Console Diagnostic Tool section to the Web Agent Console chapter.
• Updated the following chapter with new API methods related to caller ID watchlist:
  • Caller ID validation
• Improved readability of the Methods with HTTP bindings section for the following chapters:
  • Audio management
  • Audio processing
  • Authorization management
  • Call session management
  • Caller ID validation
  • Configuration management
  • Convoprint management and processing
  • Deviceprint management and processing
  • Entities management
  • IVR management
  • License management
  • Resource management
  • Scope management
  • Sessions management
  • Tuning management
  • Voiceprint management and processing

2.8.0

This release includes the following changes:

• Added notes on engagements in the Engagements chapter.
• Added note on HTTP bindings in proto files.
• Updated the Data export service chapter:
  • Added the latest data schema file in the Download the data schema files section.
  • Added a note on CSV output file is based on asynchronous events in the General description of output columns section.
  • Added a note on timestamp in the Export data output section.
  • Added a note that data output URLs is in UTC timezone in the Export data output section.
• Updated the Data retention table in the Data privacy chapter.
• Improved readability of the documentation portal.

2.7.0

This release includes the following changes:

• Gatekeeper release notes are now accessible from the Gatekeeper documentation portal.

• Added changes to the oneOf format and its description in the API Reference chapter.
• Updated the Configuration parameters chapter to align it with the Web Portal’s Configuration tab.
• Updated the Data privacy chapter in Admin concepts and tasks.
• Improved readability of the existing documentation landing page.

2.6.0

This release includes the following changes:

• Added the Detect Known Fraudster flow section to the Web Agent Console chapter.
• Added the Post Call Session chapter to Biometrics Application Basics.
• Updated the Data Retention section in the Data Privacy chapter.
• Updated Business Reports with the following:
  • Added the Realtime Decisions Conveyed to Agents chapter.
  • Updated the Voice Authentication KPIs grid section in the Voice authentication KPIs chapter.
  • Updated the Fraud Analyst Performance grid section in the Agent and analyst performance chapter.

2.5.0

This release includes the following changes:

• Updated and reorganized the content in the Log in chapter.
• Updated the API reference chapter:
  • Added Deviceprint APIs.
  • Updated the Enrollment workflow and Verification workflow sections in the Voiceprint API chapter.
• Updated the Available flow versions section in the Contact center workflows chapter.
• Updated the Data export service chapter:
  • Added $internal_reference_id in the General description of output columns section.
  • Added ExportCsvHeaderPrefix in the Scope configuration parameters section.
• Updated the screenshots in the Web Agent Console chapter.
• Improved readability of the documentation portal.

2.4.0

This release includes the following changes:

• Improved readability of the Starting a call section in the Web Agent Console chapter.
• Improved the Enrollment flow diagram of the Error Handling chapter.
• Improved descriptions of the following configuration parameters:
  • TextValidationDecoyGrammar
  • TextValidationDecoySentences
  • TextValidationDynamicGrammar
  • TextValidationFraudThreshold
  • TextValidationLanguage
• Updated the following chapters related to webhooks:
  • Operations
  • Session Keys
  • Event types
• Improved readability of the following chapters related to various APIs:
  • Audit data exporter
  • Data query
• Improved readability of the Methods with HTTP bindings section for the following chapters:
  • Audio management
  • Audio processing
  • Authorization management
  • Call session management
  • Caller ID validation
  • Configuration management
  • Convoprint management and processing
  • Entities management
  • License management
  • Resource management
  • Scope management
  • Sessions management
  • Tuning management
  • Voiceprint management and processing

2.3.0

This release includes the following changes:

• Improved readability of the Deleting entities chapter.
• Updated the Data export service chapter with a note on HTTP response codes.
• Updated the Voice Authentication KPIs chapter with the new Kibana widget and descriptions.
• Updated the Caller ID Validation chapter in API Reference.
• Added a new section in the Logging in chapter about signing in with a different account.
• Added the How to rotate master key chapter under Provisioning and deployment.
• Improved readability of the Overview of media and CTI connectors chapter.

2.2.0

This release includes the following changes:

• Updated the Data export service chapter with:
  • New data schema file
  • Improved readability
• Added a new chapter on Kafka topics.
• Updated the Logging in chapter with information related to on how to update timezone settings in the web portal.
• Improved readability for the Voiceprint and Convoprint APIs in API Reference.
• Improved readability of all the chapters in Getting Started.

2.1.0

This release includes the following changes:

• Updated the Microservice ecosystem sections in the Deployment overview chapter with the following:
  • Added description to Microservices table
  • Updated dependencies listed for microservices
  • Improved readability
• Updated the Data export service chapter with the new data schema files.
• Updated the Deleting entities chapter.
• Updated the Detecting fraud chapter.
• Added the Cluster Ranking chapter.
• Updated the API Reference chapter with Convoprint APIs.
• Updated the Factory calibration models tables in the Evaluating calibration models chapter with NVSL v9, NTSL v9, and NRSL v9.

2022-12-05

This release includes the following changes:

• Updated the Deleting entities section with a table.
• Updated the Building an ETL Pipeline chapter with a note.
• Improved the Contact Center Workflows chapter by removing many documentation issues.
• Updated the following sections in the Deployment overview chapter.
  • Third-party component versions
  • Microservice ecosystem

2022-11-14

This release includes the following changes:

• Improved the following sections for clarity:
  • The Caller authentication through IVR, offline processing, or digital channels section in the API Overview chapter.
  • The TRAIN_COMPLETED_EVENT section in the Event Types chapter.
  • The ENROLL_VOICEPRINT section in the Operations chapter.
• Updated the Building an ETL Pipeline chapter.
• Added the Searching engagements section in the Key Tasks chapter.
• Updated the following sections in the API reference chapter:
  • call_session_manager_messages.proto
  • call_session_manager_service.proto
  • voiceprints_processing_messages.proto

2022-10-25

This release includes the following changes:

• Updated the Setting up Media Manager section with the commands related to the Kafka replication factor.
• Added the Authenticating with convoprints section.
• Added the Building an ETL pipeline chapter.

2022-10-04

This release includes the following changes:

• Updated the following topics in the Reviewing Visual Reports section with new information: Fraud Performance Overview, Average Handle Time, and Trends.
• Improved the Suspicious Sessions by Agent (Grid) topic with the correct filter.
• Updated the API Reference chapter with the repeated keyword.
• Updated the following sections in the API Reference chapter:
  • call_session_manager_service.proto
  • connector_resources.proto
  • event_resources.proto
  • event_subscription_service.proto
  • media_connector.proto
  • media_resources.proto
  • recorder_controller_service.proto
  • recording_service.proto

2022-09-06

This release includes the following changes:

• Improved the Backwards Search section.
• Added the AzMan Authorization API.
• Added new sections related to Fraud Trends, Trends, and Fraud Performance Kibana reports.
• Added instructions to create Kubernetes secrets for each service.
• Improved the voiceprints_processing_service.proto section
• Improved headings for greater usability.

2022-08-16

This release includes the following changes:

• Added cluster recalculation steps.
• Improved REST API mandatory field information.
• Multiple consistency and organization documentation improvements.

2022-07-25

This release includes the following changes:

• Updated the Workflows chapter with an example of Custom Business Logic webhook service based on the gRPC specification and Open API specification; added new events, operations, and session keys.
• Added descriptions for various Session App Data properties.
• Added the Entity attributes limitation section that provides information related to limitations of entities’ properties or fields.
• Updated the Working with Print Profiles chapter with the Near-term Adaption section.
• Added section describing billing process for licensed features.
• Updated Ambassador/AKS version and the certificate for open API specifications.

2022-07-06

This release includes the following changes:

• Added scope_name parameter to Web Agent Console login URL specifications.
• Corrected some configuration parameters defined value from float to integer.
• Clarified definition of was_abandon session property.
• Various documentation improvements and organizing.

2022-06-17

This release includes the following changes:

• Added examples for Web Agent Console URL paths and extensions.
• Added information on using REST API option for webhooks.
• Improved the encryption key management decision.
• Added a section for the new Voice Authentication KPIs report.
• Various documentation improvements and organizing.

2022-05-30

This release includes the following changes:

• Added new reports: Persons Opted Out and Successful Trained Persons.
• Added JSON example files for customized localization for French and English.

2022-05-05

This release includes the following changes:

• Added definitions for engagement and session ID types.
• Updated the Authorization page sections.
• Added new Web Agent Console log in options documentation.
• Updated Web Agent Console images.
• Updated fraud detection methods.

2022-04-18

This release includes the following changes:

• A major update to the fraud analytics chapter for clustering and backwards search.
• Applied changes to the visual reporting for fraud alerts and fraud analyst verdict performance.

Changes to the API reference chapter:

• Added new method to list correlated engagements.
• Added Engagement to the message returned by ProcessPreAnswer

2021-08-15

Added a Workflows chapter that explains how to customize the contact center call flow. Changes to the API reference chapter:

• Updated the latest changes.
• Added links to methods with HTTP bindings in all relevant services.
• Added a list of parameters to select when parameters are defined as oneof in the proto files.

2021-10-26

This release includes the following changes:

• A new chapter about Reviewing visual reports.

• Applied changes to the Authentication and Authorization overview.
• Added an overview for Validating origination phone numbers.
• Updated the Workflows chapter with new configuration parameters, events, operations, and session keys.
• Updated Evaluating Calibration Models with information for the new version of the NVSL engine (version 8.2).
• Updated supported regions and URLs.
• Updated the [Key Tasks](/help/getting-started/ section with the opt-in feature and a new topic about Managing calibration models.

Changes to the API reference:

• Changed AzMan parent library from v1alpha to v1.
• Added new AzMan methods for managing users and roles.
• Added the caller ID validation service.
• Updated the latest changes.

2021-12-06

This release includes the following changes:

• Added new web pages for managing roles and members to the [Key Tasks](/help/getting-started/ section.
• Added a new topic about Silent Mode Data Collection.
• Enhanced the API overview section.
• Various API changes. See API reference.

2022-02-12

This release includes the following changes:

• Added the grouping flow to the Web Agent Console section.
• Masking and redaction of sensitive personal information in mono and stereo recordings is supported.
• Various API changes. See API reference.
• A new role to support Call Center Agents configuration was added. See Gatekeeper authorization service for a list of factory roles.

2022-03-02

This release includes the following changes:

• Added a new set of widgets in Gatekeeper Reports for Agent Performance Results.
• New widget available under Usage Reports for Voice to Text Security (transaction).